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Shipping + Returns Policy


How long will it take for my order to arrive?
What does the package look like? (ie: Will my significant other/postal carrier know?)
Do you ship internationally?
How long will it take for International orders to arrive?
Will items ordered from you go through customs, and what happens if they do?
Will I have to pay customs duties for my international order?
What is your Returns policy?
What is your International Returns policy?
My question isn't covered here?

How long will it take for my order to arrive?
Most orders are shipped within 2 days of purchase. Orders that come in over the weekend and/or include custom and/or temporarily out-of-stock items may be slightly delayed. Domestic orders ship via UPS Ground and usually take 2-6 business days. As soon as the order is shipped, I will email a tracking number so you can monitor your package's progress. If you need your package to be guaranteed by a certain date, or wish to order from outside the US lower 48 states please email to arrange alternate shipping.

What does the package look like?
I respect your privacy and try my best to be as discreet as possible. All orders from are shipped in plain packaging using a return address of "John T. Unger Studio " or "John T. Unger". Furthermore, I do not give, rent, or sell customer information to other companies, or share any of your private information with anyone outside the company.

Do you ship internationally?
Yes. For orders outside the USA, orders are shipped via United States Postal Service Air Mail. I charge whatever the Postal Service charges me plus $5.00 for handling. Europe is approximately $2 - $5 per pound. Please email for a quote on your order (be sure to include your address and the items you wish to purchase). Note: First-time international PayPal orders may not exceed $150.00. If you wish to place an initial order exceeding $150.00 you may do so by mailing your order with an international money order. (Sorry, there will be no exceptions.)

How long will it take for International orders to arrive?
Average international transit time is 2 weeks but can take as long as 6 weeks depending on the destination country's postal system and customs (see customs notes below). I can accomodate guaranteed express shipments through UPS (which is considerably more expensive). Please email for a shipping quote.

Will items ordered from you go through customs? What happens if they do?
When shipped by air mail, orders are often delivered without being stopped by customs, or charged any customs duties. However, orders may be stopped or searched, and sometimes customs duties are charged. Unfortunately I have no control over this. All orders are shipped in plain packaging using a return address of "John T. Unger." I must include a description of the contents on all international orders. My descriptions are truthful but innocuous, for example, "rubber paddle."

Rules and practices vary from country to country and from one shipment to another. Most orders are received quickly without problems. On rare occasions, international shipments may be stopped or seized by customs, resulting in long delays, packages being returned, or even packages which disappear. Please be aware that I can not issue refunds/credits for seized items that are not returned to me. Usually, with customs seizures, I will be able to get this merchandise back, in which case I am happy to issue a credit or refund to the purchaser. Also, outside the US, I can not accept responsibility for lost or long-delayed orders. Contact customs officials in your country for the best information on how your order will be handled by them. I am a small company, and can't keep track of all the various policies.

If you wish to use a private carrier who will pay the import duties and handle the customs clearance, this can be done by special arrangement. Please be aware that this service is very expensive, usually $50 or more. You are generally better off taking your chances with Air Mail, which is usually the fastest, least expensive, and easiest shipping method.

Will I have to pay customs duties for my international order?
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you. I have no control over these charges and cannot predict what they may be. Additionally, when ordering from, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. I do my best to package international orders in such a way that they are not stopped by customs but there is no way I can guarantee this. Contact customs officials in your country for the best information on customs handling and fees.

What is your Returns policy?
I am careful not to sell items returned from customers which could constitute a health risk or any items that might have come in contact with bodily fluid (saliva, semen, urine, blood, etc). Once these items are shipped, I consider them to be non re-saleable. I make no exceptions to this policy because I want to be able to assure my customers I am protecting their health.

Any items damaged in transit or defective when I shipped them can be exchanged for an undamaged replacement of the same item. You will need to return the item within 30 days from the date of purchase. Any item with a defect in workmanship or function can be returned within 90 days for credit, replacement, or repair.

Exchanges will be handled as new orders. New shipping charges will be applied unless the exchange resulted from my error. If you are entitled to have a refund in return shipping fees, I reimburse based on standard mail rates, even if you used a more expensive method.

If, for any reason, you are not 1000% happy with your order, please email and I will try my best to find a solution.

International Returns
In case of international returns, we do not pay for return shipping.

My question isn't covered here?
please email or leave a question in the comment section of this entry and I will try my best to get you an answer within 24 hours.


The comments to this entry are closed.


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